Customer Relations Manager

3 weeks ago


Gurgaon, Haryana, India Azuro Full time
Company Overview

Azuro, a pioneering real estate rental and property management platform, is India's largest organized player. We provide a comprehensive tech-enabled residential property management solution, encompassing all aspects of renting, from tenant search to move out.

Our commitment to delivering the smoothest and fastest renting experience drives us forward, with 501-1000 employees based in Gurugram, Haryana.

Job Overview

We're seeking a dynamic and highly motivated individual to join our team as a Customer Relations Manager. This role involves managing and improving customer relationships, ensuring utmost satisfaction and retention.

The role is based in Gurugram, Haryana and offers a competitive salary range. As a Customer Relations Manager, you will be responsible for handling customer queries, resolving complaints, and maintaining strong relationships with key clients.

Responsibilities
  • Manage and maintain relationships with existing customers, ensuring their satisfaction and retention
  • Handle customer queries, concerns, and complaints promptly and effectively
  • Proactively reach out to customers to gather feedback and address any issues
  • Work closely with internal teams to resolve customer issues and provide timely solutions
  • Identify opportunities to upsell and cross-sell additional products or services to customers
  • Monitor customer satisfaction levels and implement strategies to improve overall customer experience
  • Create and maintain customer profiles and records, ensuring accurate and up-to-date information
  • Collaborate with sales and marketing teams to ensure consistent messaging and customer engagement
  • Stay updated with industry trends and customer preferences to identify potential areas for improvement
  • Prepare regular reports and analysis on customer satisfaction, retention, and sales metrics


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