Customer Success Manager

1 week ago


Gurgaon, Haryana, India AideWiser SolTek Full time

At AideWiser SolTek, we are seeking a highly skilled Customer Success Manager to join our team. This role will be responsible for driving business growth and customer satisfaction through effective relationship management and strategic planning.

Key Responsibilities:

  • Develop and implement customer success strategies to drive business growth and retention.
  • Build and maintain strong relationships with customers to ensure high levels of satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify and address customer needs and pain points.
  • Develop and deliver training programs to enhance customer skills and knowledge.
  • Analyze customer data to identify trends and opportunities for growth and improvement.

Requirements:

  • Bachelor's degree in business, marketing, or a related field.
  • 1+ years of experience in customer success or account management.
  • Strong communication and interpersonal skills.
  • Ability to build strong relationships with customers.
  • Excellent problem-solving skills and ability to think creatively to resolve issues.

Preferred Qualifications:

  • Experience with the SaaS industry.
  • Knowledge of SaaS products and technology.
  • Hands-on experience in Stakeholder Management.


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