Customer Success Manager

4 weeks ago


Gurgaon, Haryana, India FieldAssist Full time
Customer Success Manager

At FieldAssist, we're looking for a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our SMB/SME customers. Your primary goal will be to ensure that our customers are satisfied with our services and to identify opportunities for growth and improvement.

Key Responsibilities:
1. Manage a portfolio of SMB/SME customers and act as their main point of contact.
2. Develop a deep understanding of each customer's business needs and work with them to provide solutions to their problems through our product suite.
3. Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.
4. Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT.
5. Collect and disseminate feedback to internal teams to help improve our services and products.

Requirements:
1. Graduates/Post Graduates with at least 2+ years relevant work experience in a customer success or consultancy role.
2. Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery.
3. Excellent networking, relationship management, and negotiation skills.
4. Familiarity with Supply Chain data and workflow experience preferred.
5. Basic Knowledge of web technologies like HTML, SQL, API, JSON, iOS, and Android platforms.
6. Proficient in Microsoft Office Suite specifically Excel and PowerPoint.

About Us:
FieldAssist is a SaaS-based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. We are a proud partner to great brands, delivering ready insights and powering GTM strategies for 600+ CPG brands. We are certified by Great Place to Work for having created a great place to work for all our employees. If you're passionate about Indian companies making a global impact, we'd love to hear from you.

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