Customer Relationship Manager

1 month ago


Gurgaon, Haryana, India ScaleneWorks Full time

Job Overview

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We are seeking an experienced Customer Relationship Manager to join our team at ScaleneWorks. This is a pivotal role that will be responsible for managing end-to-end customer relationships, ensuring timely sale-related documentation, collections, and resolution of customer issues.

Key Responsibilities:

  • Develop and distribute collections targets based on AOP projections;
  • Strategize collection projections for the month;
  • Prepare CC budget for the entire customer life cycle and update it with project heads and stakeholders;
  • Design and execute proactive communication to enhance customer trust;
  • Anticipate and propose mitigation strategies for potential issues affecting a large number of customers;
  • Enhance NPS scores through various initiatives and surveys;
  • Manage executive and director escalations;
  • Improve customer communication and engagement opportunities;
  • Create or amend SOPs conducive to customer satisfaction;
  • Ensure process compliance and team member participation in initiatives.

Requirements:

  • MBA degree;
  • 8-10 years of relevant experience;
  • Minimum 10-12 years of experience in Real Estate in Customer Service;
  • Excellent communication skills and proficiency in MS-Office;
  • Experience in handling multiple projects.

Critical Skills:

  • Collections Management: In-depth understanding of collections management and ability to set efficiency targets;
  • Customer Experience Management: Understanding of diverse customer profiles and contexts;
  • Handover: Ability to establish collaborative processes for smooth takeovers and meet project timelines.

Benefits:

The estimated salary for this position is around $120,000 per year. Additionally, we offer competitive benefits, including health insurance, retirement plans, and paid time off. We prioritize employee growth and development, offering training and education opportunities to support your career advancement.



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