Senior Operations Specialist
21 hours ago
Job Overview
We are seeking a skilled Senior Operations Specialist to join our team at Jobs for Humanity. As a key member of our operations team, you will play a critical role in ensuring the smooth functioning of our financial services and technology solutions.
About the Role
This is an exciting opportunity for an experienced professional to take on a leadership role in providing operational support to our clients. You will be responsible for examining mistaken payments, managing incidents, and performing day-to-day processing of files. Your attention to detail, strong analytical skills, and ability to work under pressure will be essential in resolving production issues.
Key Responsibilities
- Provide L2 support and examine mistaken payments along with incident management, change management, problem management.
- Day-to-day processing of files and fixing production issues that may arise.
- Closely work with Developers/L3 team to provide correct analysis and solution.
- Supports and configures AWS services for overall processing.
- Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner.
- Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.
Requirements and Qualifications
To be successful in this role, you will need:
A minimum of 6-10 years of experience in operations support, preferably in the banking or payments domain.Good experience in Bit Bucket, SVN, GIT, Maven, CI/CD.Knowledge of databases – Oracle, MQ – IBM MQ, Log monitoring -SPLUNK and typical log files via unix/linux machine, OS – Unix/Linux.Good experience in Jenkins, Artifactor, Change Management, ServiceNow, Jira.Strong analytical and problem-solving skills, with the ability to work under pressure.What We Offer
In return for your expertise, we offer:
A competitive salary range of $80,000 - $120,000 per year, depending on experience.An exciting opportunity to work with a leading FinTech company, with a broad spectrum of opportunities for career growth.A dynamic and supportive team environment, with a focus on collaboration and innovation.Bonus Points
If you have additional experience in Docker, Kubernates, AWS services (S3 Storage, CloudWatch, AWS EKS), it would be a definite plus
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