Senior Operations Specialist

21 hours ago


Gurgaon, Haryana, India Jobs for Humanity Full time

Job Overview

We are seeking a skilled Senior Operations Specialist to join our team at Jobs for Humanity. As a key member of our operations team, you will play a critical role in ensuring the smooth functioning of our financial services and technology solutions.

About the Role

This is an exciting opportunity for an experienced professional to take on a leadership role in providing operational support to our clients. You will be responsible for examining mistaken payments, managing incidents, and performing day-to-day processing of files. Your attention to detail, strong analytical skills, and ability to work under pressure will be essential in resolving production issues.

Key Responsibilities

  • Provide L2 support and examine mistaken payments along with incident management, change management, problem management.
  • Day-to-day processing of files and fixing production issues that may arise.
  • Closely work with Developers/L3 team to provide correct analysis and solution.
  • Supports and configures AWS services for overall processing.
  • Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner.
  • Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.

Requirements and Qualifications

To be successful in this role, you will need:

A minimum of 6-10 years of experience in operations support, preferably in the banking or payments domain.Good experience in Bit Bucket, SVN, GIT, Maven, CI/CD.Knowledge of databases – Oracle, MQ – IBM MQ, Log monitoring -SPLUNK and typical log files via unix/linux machine, OS – Unix/Linux.Good experience in Jenkins, Artifactor, Change Management, ServiceNow, Jira.Strong analytical and problem-solving skills, with the ability to work under pressure.

What We Offer

In return for your expertise, we offer:

A competitive salary range of $80,000 - $120,000 per year, depending on experience.An exciting opportunity to work with a leading FinTech company, with a broad spectrum of opportunities for career growth.A dynamic and supportive team environment, with a focus on collaboration and innovation.

Bonus Points

If you have additional experience in Docker, Kubernates, AWS services (S3 Storage, CloudWatch, AWS EKS), it would be a definite plus



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