Head of Centralised Collections
4 hours ago
Job Summary: We are seeking an experienced and highly motivated Collections Operations Manager to join our team at Rislent Solutions. The successful candidate will have handled operations for a financial firm, with expertise in process optimisation, team management, and regulatory compliance.
Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum (based on location and experience)
Job Description:
OverviewRislent Solutions is a leading financial services provider dedicated to delivering exceptional results in collections and debt recovery. Our team is passionate about providing innovative solutions to clients across various industries.
ResponsibilitiesThe successful candidate will be responsible for:
- Developing and implementing strategic initiatives to improve collections efficiency and maximise recoveries
- Identifying opportunities for process automation, standardisation, and streamlining to improve collection outcomes and enhance customer experience
- Ensuring all collections activities are in full compliance with regulatory requirements, including local laws, industry standards, and internal policies
- Tracking and analysing key performance indicators (KPIs), such as recovery rates, delinquency metrics, and customer contact efficiency
- Liaising with other departments, such as Legal, Risk, Finance, and Customer Service, to ensure a cohesive approach to collections and debt recovery
The ideal candidate should possess:
- In-depth knowledge of collections strategies, debt recovery processes, and regulatory requirements
- Proven track record of improving recovery rates and operational efficiency
- Strong leadership and team management skills with the ability to motivate and develop talent
- Excellent communication and negotiation skills
- Able to work under pressure and meet deadlines in a fast-paced environment
Rislent Solutions offers a competitive salary and benefits package, opportunities for career growth and professional development, and a collaborative and dynamic work environment.
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