Collections Operations Director

1 day ago


Gurgaon, Haryana, India Rislent Solutions Full time

Rislent Solutions is seeking a seasoned Collections Operations Director to lead our centralised collections team. This key role requires expertise in process optimization, team management, and regulatory compliance.

Key Responsibilities:

  • Strategic Planning: Develop and implement strategic initiatives to improve collections efficiency and maximize recoveries.
  • Process Improvement: Identify opportunities for process automation, standardization, and streamlining to improve collection outcomes and enhance customer experience.
  • Regulatory Compliance: Ensure that all collections activities are in full compliance with regulatory requirements, including local laws, industry standards, and internal policies.
  • Performance Monitoring: Track and analyse key performance indicators (KPIs), such as recovery rates, delinquency metrics, and customer contact efficiency.

The ideal candidate should have 7+ years of experience in collections, debt recovery, or credit operations, with at least 3+ years in a leadership role. In-depth knowledge of collections strategies, debt recovery processes, and regulatory requirements is essential. Proven track record of improving recovery rates and operational efficiency is a must. Strong leadership and team management skills with the ability to motivate and develop talent are also required. The salary range for this position is ₹25-40 lakhs per annum, depending on experience.



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