Collections Operations Manager
3 hours ago
Job Title: Collections Operations Manager
Company Overview: Rislent Solutions is a leading financial services provider seeking an experienced Collections Operations Manager to lead our centralised collections team. As a key member of our operations department, you will be responsible for overseeing the collections process, improving recovery rates, and driving operational efficiency.
Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum (based on location and experience)
Key Responsibilities:
- Develop and implement strategic initiatives to improve collections efficiency and maximise recoveries
- Identify opportunities for process automation, standardisation, and streamlining to improve collection outcomes and enhance customer experience
- Ensure all collections activities are in full compliance with regulatory requirements, including local laws, industry standards, and internal policies
- Track and analyse key performance indicators (KPIs), such as recovery rates, delinquency metrics, and customer contact efficiency
- Liaise with other departments, such as Legal, Risk, Finance, and Customer Service, to ensure a cohesive approach to collections and debt recovery
Required Skills and Qualifications:
- In-depth knowledge of collections strategies, debt recovery processes, and regulatory requirements
- Proven track record of improving recovery rates and operational efficiency
- Strong leadership and team management skills with the ability to motivate and develop talent
- Excellent communication and negotiation skills
- Able to work under pressure and meet deadlines in a fast-paced environment
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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