Collections Operations Manager

3 hours ago


Gurgaon, Haryana, India Rislent Solutions Full time

Job Title: Collections Operations Manager

Company Overview: Rislent Solutions is a leading financial services provider seeking an experienced Collections Operations Manager to lead our centralised collections team. As a key member of our operations department, you will be responsible for overseeing the collections process, improving recovery rates, and driving operational efficiency.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum (based on location and experience)

Key Responsibilities:

  • Develop and implement strategic initiatives to improve collections efficiency and maximise recoveries
  • Identify opportunities for process automation, standardisation, and streamlining to improve collection outcomes and enhance customer experience
  • Ensure all collections activities are in full compliance with regulatory requirements, including local laws, industry standards, and internal policies
  • Track and analyse key performance indicators (KPIs), such as recovery rates, delinquency metrics, and customer contact efficiency
  • Liaise with other departments, such as Legal, Risk, Finance, and Customer Service, to ensure a cohesive approach to collections and debt recovery

Required Skills and Qualifications:

  • In-depth knowledge of collections strategies, debt recovery processes, and regulatory requirements
  • Proven track record of improving recovery rates and operational efficiency
  • Strong leadership and team management skills with the ability to motivate and develop talent
  • Excellent communication and negotiation skills
  • Able to work under pressure and meet deadlines in a fast-paced environment

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment


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