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Financial Analyst
1 month ago
Johnson Controls is the global leader in smart, healthy and sustainable buildings. As a Financial Analyst - Collections Specialist, you will play a crucial role in driving business outcomes that matter most.
About Johnson Controls
We make buildings smarter by offering a full range of systems and digital solutions. Our commitment to sustainability is top priority as we strive to decrease energy use, reduce waste, and make carbon neutrality a reality.
Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.
Your Responsibilities
- Responsible for activities related to a broad cross section of customer portfolios.
- Analyze accounts and set targets - Collection plan / strategy at the beginning of month.
- Oversee collection activities of all active customers for North America & Canada region.
- Manage Collection processes, provide early stage customer service, and raise cases involving customer complaints when necessary.
- Coordinate with customers and cash application team for remittance advise.
- Support other finance operations by providing and receiving information from customers regarding invoicing, collection, and cash application.
- Account reconciliation - follow up with sales team and review open points and request customer master team to update system.
- Manage and Process Adjustments, Promise to Pay/Deductions/Payment Plans/Write Off's.
- Issue Dunning Letters and/or Legal Proceedings for uncollected receivables.
- Ensure compliance to applicable policies, guidelines, and regulations.
What We Look For
- Graduate/Postgraduate/Master's Degree in any stream.
- Proficient in both verbal and written business communications.
- 2-5 years of experience required in North America Collections process.
- Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP).
- Experience in North American process transition would be preferred.
- Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred.
- Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines.
Estimated Salary Range$60,000-$90,000 per annum
Benefits
Competitive salary package, opportunities for growth and development, and a collaborative work environment.