Operational Excellence Manager

5 hours ago


Gurgaon, Haryana, India Talent Ro Full time
Job Overview

We are seeking an experienced Operational Excellence Manager to join our team at Talent Ro. In this role, you will be responsible for devising and establishing quality procedures, standards, and specifications for the Tele collections and field collection process.

The ideal candidate should have expertise in quality management and be able to define SOPs for vendors and call centers. They should also be able to establish standard quality metrics and implement methods of consistent reporting.

This is a challenging opportunity that requires strong analytical and problem-solving skills. The successful candidate will also be responsible for ensuring scientific root cause identification for recurring quality issues.

Key Responsibilities:

  • Devise and establish quality procedures, standards, and specifications for the Tele collections and field collection process
  • Define SOPs for Vendors and Call Centers for adherence to Quality parameters
  • Establish standard quality metrics and implement methods of consistent reporting

Requirements:

  • Degree in relevant field (e.g. Quality Management, Operations Research)
  • Minimum 5 years of experience in Quality Management
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment

Salary: $100,000 - $130,000 per year

Benefits:

  • Competitive salary
  • Benefits package including medical, dental, and vision insurance
  • 401(k) retirement plan
  • Generous paid time off

Talent Ro is an equal opportunities employer.



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