Operations Excellence Lead

4 weeks ago


Gurgaon, Haryana, India WCube Full time
Key Responsibilities:

We are seeking a highly skilled Operations Excellence Lead to join our team at WCube. This role is pivotal in driving business growth and operational efficiency by establishing robust processes and fostering a culture of continuous improvement.

Responsibilities Include:
  • Process Development & Implementation:
    • Design and create scalable, efficient, and sustainable processes to support business objectives.
    • Implement processes across departments, ensuring alignment with organizational goals.
  • Process Audit & Augmentation:
    • Conduct regular audits to assess the effectiveness of processes and identify gaps.
    • Propose and implement improvements to optimize workflows and ensure compliance with standards.
  • Process Feedback & Validation:
    • Gather feedback from internal and external stakeholders to ensure process relevance and efficiency.
    • Validate processes against key performance indicators (KPIs) and business objectives.
  • Process Mapping & Documentation:
    • Create detailed process maps and documentation to ensure clarity and accessibility for all stakeholders.
    • Maintain a repository of process documentation for future reference and training.
  • Stakeholder Management:
    • Collaborate with key stakeholders, including cross-functional teams, to ensure smooth process implementation and adherence.
    • Act as a liaison between business units to align goals and resolve conflicts effectively.
  • Operational Excellence:
    • Leverage operations experience to identify inefficiencies and drive improvements.
    • Monitor operational performance and recommend strategic initiatives to enhance productivity and scalability.
  • Business Mindset:
    • Demonstrate a strong understanding of the business landscape, priorities, and challenges.
    • Align processes with organizational objectives to drive growth and profitability.


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