Retail Operations Head of Excellence

21 hours ago


Gurgaon, Haryana, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full time
About the Role

We are seeking a seasoned Retail Operations expert to lead and manage day-to-day operations in our fast-paced Casual Dining environment. As a strategic leader, you will drive efficiency, customer satisfaction, and profitability through operational excellence.

Key Responsibilities:

  • Oversee daily operations of casual dining establishments, ensuring seamless execution of service standards.
  • Implement strategies to enhance efficiency, customer experience, and overall retail performance.
  • Lead, train, and manage operations teams to achieve exceptional results.
  • Monitor and control costs, inventory, and staffing to optimize performance.
  • Analyze market trends and customer feedback to refine the dining experience.
  • Maintain adherence to health and safety standards and regulatory compliance.

Requirements

  • Extensive experience in retail operations within the Casual Dining sector.
  • Strong leadership and team management skills.
  • Expertise in cost control, staffing, and process improvement.
  • Excellent communication and problem-solving abilities.
  • Ability to thrive in a dynamic and fast-paced environment.

Salary Information

The estimated salary for this position is up to 50 LPA, commensurate with experience and qualifications. This figure reflects the market standard for a senior role in the Casual Dining industry, taking into account the location and company requirements.



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