Retail Operations Director

3 days ago

Gurgaon, Haryana, India BIBA Fashion Ltd Full time

Company Overview:

BIBA Fashion Ltd is a leading apparel brand with a network of over 500 stores across India.

About the Role:

We are seeking an experienced retail professional to lead our retail strategy, drive store expansion, and enhance customer experiences.

Salary: ₹60 Lacs - ₹80 Lacs per annum

Job Description:

Retail Strategy & Execution:

  • Develop and implement a comprehensive retail strategy aligned with business objectives to achieve sustainable growth.
  • Drive store expansion plans, including identifying key markets and ensuring timely launches.

Operational Excellence:

  • Oversee day-to-day operations of 500+ stores, ensuring operational efficiency, compliance, and adherence to company standards.
  • Enhance in-store customer experiences by leveraging technology, training, and strong operational processes.

Team Leadership:

  • Lead, mentor, and motivate regional and store-level teams to achieve sales and operational targets.
  • Build a high-performance culture focused on accountability, innovation, and customer service excellence.

Sales & Profitability:

  • Drive top-line revenue growth and profitability through effective P&L management.
  • Implement initiatives to optimize inventory, reduce costs, and enhance store productivity.

Customer Experience & Brand Positioning:

  • Strengthen the brand's retail presence and customer experience across diverse markets.
  • Monitor customer feedback and NPS to develop strategies for improving service quality and satisfaction.

Collaboration with Stakeholders:

  • Work closely with merchandising, marketing, supply chain, and VM teams to ensure a cohesive approach to retail performance.
  • Act as a bridge between store-level feedback and senior leadership, contributing to strategic decision-making.

Data-Driven Decision Making:

  • Utilize analytics and retail metrics to drive insights and improvements in sales, footfalls, conversion rates, and basket size.
  • Implement tech-driven solutions to enhance retail operations and decision-making.

Required Qualifications & Skills:

Experience & Expertise:

  • 20+ years of proven experience in retail, with at least 8 years in a senior leadership role managing large-scale retail operations.
  • Strong background in retail operations, business development, and financial management.

Leadership Skills:

  • Demonstrated ability to lead large teams, manage change, and drive high-impact outcomes.
  • Adept at navigating and thriving in fast-paced, high-pressure environments.

Strategic & Analytical Thinking:

  • Experience in driving growth strategies, implementing turnarounds, and scaling retail operations.
  • Proficiency in analyzing retail metrics and deriving actionable insights.

Industry Knowledge:

  • Experience in a promoter-driven organization is highly preferred.
  • Familiarity with ethnic wear, fashion retail, or lifestyle segments is a plus.

Soft Skills:

  • Excellent communication, negotiation, and stakeholder management skills.
  • Strong focus on customer-centricity, innovation, and team collaboration.

Benefits:

  • Competitive compensation and benefits package.
  • Opportunity to work with a passionate team in a dynamic and fast-paced environment.

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