Machine Learning Operations Director

5 days ago


Gurgaon, Haryana, India ADCI - Haryana Full time
Company Overview

We are a leading online retail company, Amazon, operating in the e-commerce sector. Our mission is to provide the best customer search experience by delivering high-quality data annotation to help improve AI/ML models driving our services.

About the Role

We are seeking an experienced Machine Learning Operations Director to lead our Search Ops Team. As an Operations Manager, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 10 to 15 associates with expertise in one or more processes/functions and proficient in languages other than English.

Job Description

The successful candidate will execute and make plans to deliver business metrics, use data to set/revisit operational goals, manage activities, work with internal/external teams, and execute business goals. They will also manage escalation, analyze data, highlight trends, gaps, etc., and report key metrics.

You will participate and provide adequate support in business reviews with mid-level and senior stakeholders, plan capacity, commit to volume by managing resources, queue, shift management, cross training, and leave management. You will own and prioritize work allocation based on business needs with a daily/monthly frequency and own the output quality of the process managed.

The ideal candidate will have a graduate degree in any discipline, 7+ years of work experience, 2+ years of managing front-line managers, experience working cross-functionally with tech and non-tech teams, strong verbal and written communication skills, intermediate to advanced knowledge of Excel, demonstrated ability of using data and metrics to drive improvements, experience in workforce and capacity planning, and well-versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.

Benefits

We offer a competitive salary of ₹



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