Head of Business Excellence

1 week ago


Gurgaon, Haryana, India COUVERTURE MANAGEMENT CONSULTANTS PRIVATE LIMITED Full time
About the Role

We are seeking an experienced Operations Head to join our team at CoverYou. The successful candidate will have a strong background in operations management, with experience in the insurance or financial services industry. Key responsibilities include driving operational excellence, optimizing resources, and aligning operations with the firm's strategic objectives.

Responsibilities:
  1. Develop Operational Policies: Create, implement, and monitor operational policies and procedures to ensure efficiency and compliance with regulatory requirements.
  2. Manage Insurance Brokerage Processes: Oversee end-to-end insurance brokerage processes, including underwriting, policy issuance, renewals, claims management, and customer service.
  3. Lead Team: Build, mentor, and manage a high-performing operations team, fostering a culture of accountability and continuous improvement.
  4. Collaborate with Senior Leadership: Work closely with senior leadership to align operations with the firm's strategic goals and drive initiatives to optimize operational workflows.
  5. Ensure Compliance: Ensure compliance with insurance regulations, company policies, and industry standards, identify operational risks, and implement mitigation strategies.

Education & Experience: Bachelor's degree in Business Administration, Insurance, Finance, or a related field (MBA preferred). 8-12 years of experience in operations management, with at least 5 years in the insurance or financial services industry.



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