Operations Manager

3 days ago


Gurgaon, Haryana, India My Coffee Co. Full time

My Coffee Co. is a dynamic cafe brand in Gurgaon's Cyber City, seeking an experienced Operations Manager to lead our daily operations and drive business growth.

Job Description

As an Operations Manager at My Coffee Co., you will oversee the seamless functioning of our cafes/kiosks, ensuring exceptional customer experience, operational efficiency, and team performance.

Key Responsibilities:
  1. Manage daily operations, including inventory, supplier relationships, and employee performance.
  2. Analyze sales performance, develop promotional strategies, and identify new revenue opportunities.
  3. Ensure delivery of high-quality customer experiences, address complaints, and gather feedback to improve products and services.
  4. Recruit, train, and supervise staff, maintaining a positive work environment and motivating employees.
  5. Maintain operational budgets, track waste, and monitor cash flow for cost efficiency.
  6. Prepare and present operational reports on sales performance, customer feedback, cost control, and employee productivity.

The ideal candidate will have 5+ years of experience in F&B operations, preferably in cafes, quick-service restaurants, or kiosks. A Bachelor's degree in Business Management, Hospitality, or a related field (MBA preferred) is required. Strong leadership, team management, and communication skills are essential.

We offer a competitive salary with performance-based incentives, a chance to innovate and contribute to the future of cafe culture in Gurgaon's corporate hub, and the opportunity to work with a dynamic, fast-growing brand in the F&B industry.



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