Collection and Training Specialist
2 days ago
**About the Role:**
Talent Ro is seeking an experienced Collection and Training Specialist to join our team. This role requires a strong background in training and collections, with a focus on delivering high-quality results.
**Estimated Salary:** $75,000 - $105,000 per annum, depending on experience.
**Key Responsibilities:
- Design and deliver comprehensive training programs for various functions and geographic areas.
- Lead customer escalation teams to resolve complex collection issues.
- Collaborate with lending channel partners to resolve nodal and RBI complaints.
- Develop and maintain training content to ensure it remains effective and up-to-date.
- Stay informed about RBI lending and collection guidelines.
- Conduct regular audits of calls and borrower communications.
- Enhance learner materials and curriculum development through collaboration with colleagues.
- Develop and execute training workshops and projects to improve team performance.
- Foster a culture of continuous learning and professional development.
**Requirements:
- Proven experience in training and collections.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- High level of integrity and professionalism.
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