Collection and Training Specialist

2 days ago


Gurgaon, Haryana, India Talent Ro Full time

**About the Role:**

Talent Ro is seeking an experienced Collection and Training Specialist to join our team. This role requires a strong background in training and collections, with a focus on delivering high-quality results.

**Estimated Salary:** $75,000 - $105,000 per annum, depending on experience.

**Key Responsibilities:

  • Design and deliver comprehensive training programs for various functions and geographic areas.
  • Lead customer escalation teams to resolve complex collection issues.
  • Collaborate with lending channel partners to resolve nodal and RBI complaints.
  • Develop and maintain training content to ensure it remains effective and up-to-date.
  • Stay informed about RBI lending and collection guidelines.
  • Conduct regular audits of calls and borrower communications.
  • Enhance learner materials and curriculum development through collaboration with colleagues.
  • Develop and execute training workshops and projects to improve team performance.
  • Foster a culture of continuous learning and professional development.

**Requirements:

  • Proven experience in training and collections.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • High level of integrity and professionalism.


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