Call Center Training Specialist
1 week ago
Job Overview
FIS, a leading provider of financial services technology, is seeking a skilled Call Center Training Specialist to join our team. In this role, you will be responsible for delivering new employee orientation and ongoing training for call center personnel.
About the Role
This is a developing level role that requires moderate skills with a high level of proficiency. As a Call Center Training Specialist, you will perform the full scope of activities required to conduct new employee orientation and ongoing training for call center personnel. You may provide guidance and/or mentoring to less experienced trainers. You will work under general to limited supervision with latitude for independent judgment.
Key Responsibilities
- Conducts full scope of activities required to deliver new employee orientation and ongoing training for call center personnel.
- Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
- Makes recommendations for additional learning materials as appropriate.
- Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
- Adapts existing programs to suit various audiences.
- Reviews and updates policy and procedure manuals.
- Maintains internal department and external class training records.
- May work with vendors to bring in external training courses.
Requirements
- Bachelor's degree in education, communications, or business, or the equivalent combination of education, training, or work experience.
- Five years of training experience, preferably in a call center or customer service organization.
- One or more years of financial services experience is preferable.
Salary Information
The estimated salary for this position is $65,000 - $80,000 per year, depending on experience. FIS offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to Apply
If you are a motivated and organized individual with excellent communication and presentation skills, please submit your application for this exciting opportunity to join the FIS team.
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