Training and Development Specialist
2 weeks ago
We are seeking a skilled Training and Development Specialist to join our team at Policybazaar in Gurgaon, Haryana. As a key member of our organization, you will be responsible for delivering high-quality training programs that enhance the skills and knowledge of our employees.
About the Role:
- You will identify training needs across various levels and conduct refresher training sessions to improve productivity.
- You will coordinate training schedules, create training materials, and provide follow-up support.
- You will train new employees on sales training, product knowledge, customer communication, and internal systems.
- You will provide product knowledge on health insurance to all new joiners.
- You will deliver product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders, and Asst. Sales Managers.
- You will assist in delivering ongoing training programs.
- You will evaluate training and report on trainees.
- You will review training performances and prepare participants' score sheets.
- You will arrange for follow-up training or report on training sessions.
- You will provide timely and constructive feedback and counseling to trainees.
- You will maintain detailed records of workshops conducted, participant lists, feedback, and follow-up activities.
- You must have an Insurance training background.
- You should have proficiency in employee development to assist employees in meeting performance targets through hiring, coaching, and mentoring.
- You should be able to calibrate employee performance to performance targets through monitoring and coaching.
- You should be able to communicate and resolve issues that affect performance criteria.
- You should be able to handle escalations from employees.
- You should be able to escalate issues to your supervisor or other internal departments.
- You should demonstrate language fluency in English.
We offer a competitive salary package with opportunities for growth and development. Our office is located at Plot No 119, Sector 44, Gurugram, Haryana, and we require our employees to work from the office six days a week.
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