Account Relationship Manager

21 hours ago

Gurgaon, Haryana, India beBeeAccount Full time ₹ 1,04,000 - ₹ 1,30,878

**Account Relationship Manager**

In this challenging role, you will be responsible for developing and maintaining strong business relationships with key clients. This includes selling our products to meet sales goals, expanding existing customer relationships, and executing account sales plans in alignment with our overall business strategy.

  • Develops, manages, and maintains business relationships with assigned accounts to support the organization's sales strategy.
  • Supports revenue growth by identifying and contacting new business opportunities and participating in cost reduction initiatives.
  • Expands the sale of products and services to existing clients, leading to increased customer satisfaction and loyalty.
  • Leads, manages, and coordinates communication and interfaces with the customer at appropriate levels, ensuring effective collaboration and issue resolution.
  • Negotiates and implements contracts with accounts as authorized, maintaining a high level of professionalism and integrity.
  • Manages production and distribution issues associated with accounts, ensuring timely and efficient resolution.
  • Establishes and maintains positive customer relations, acting as a champion for the voice of the customer within the business.
  • Supports account strategy and works with key stakeholders in the business to achieve optimum results.
  • Measures customer satisfaction and creates action plans to improve satisfaction based on data.
  • Manages accounts receivable deliverables, including discussing and negotiating payment terms.
  • Drives Customer Focus Six Sigma initiatives to strengthen relationships with customers.
  • Drives cross-business unit account development in support of account strategy.
  • Maintains sales forecasts and tracks progress and accuracy against forecasts.

**Qualifications:**

  • Significant level of relevant work experience, including previous customer and/or product experience required.
  • Purchasing/commercial contract negotiation experience preferred.

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