Account Manager

17 hours ago

Gurgaon, Haryana, India Relx Group Full time
Job Description

About the Role

We are seeking a dynamic and results-driven Account Manager to join Elsevier India. The Account Manager will be responsible for delivering accelerated revenue growth by retaining and expanding the existing customer base, mitigating attrition risks, and penetrating untapped market segments. This role will focus on generating new sales revenue across Elsevier s complete product portfolio and leading strategic sales projects to build large academic and government consortiums in collaboration with cross-functional teams.

Responsibilities

Revenue Growth & Retention

- Drive accelerated revenue growth by retaining and expanding the existing customer base.
- Develop and execute strategies to achieve sales targets for Elsevier s product portfolio.
- Identify and mitigate attrition risks through proactive customer engagement and relationship management.

Market Penetration

- Identify and penetrate untapped market segments to generate new sales revenue.
- Conduct market research to uncover opportunities for Elsevier s products and solutions.

Strategic Sales Projects

- Lead initiatives to build and manage large academic and government consortiums.
- Collaborate with cross-functional teams, including marketing, product development, and customer support, to deliver tailored solutions.

Customer Relationship Management

- Build and maintain strong, long-term relationships with key stakeholders in academic institutions, government bodies, and other organizations.
- Act as the primary point of contact for clients, ensuring high levels of customer satisfaction.

Sales Strategy & Execution

- Develop account plans and sales strategies to meet or exceed revenue targets.
- Monitor and report on sales performance, market trends, and competitive activities.

Collaboration & Leadership

- Work closely with internal teams to align sales strategies with company goals.
- Lead and contribute to cross-functional projects to drive business growth and innovation.

Requirements

- Bachelor s degree in Business, Sales & Marketing, or a related field. MBA or advanced degree preferred.
- Minimum of 10 years of experience in B2B sales or account management, preferably in publishing, education, or technology sectors.
- Proven track record of achieving revenue targets and driving customer retention.
- Experience working with academic institutions, government bodies, or consortiums is a plus.
- Strong negotiation and relationship-building skills.
- Proficiency in CRM tools (e.g., Salesforce) and MS Office Suite.
- Willingness to travel as needed to meet clients and stakeholders.
- Strong understanding of the Indian academic and government market landscape.

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