Technical Customer Support Manager

1 week ago

Anand, Gujarat, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Technical Support Lead

Are you a customer support professional with a passion for delivering exceptional service? Do you have experience working in a fast-paced environment and are skilled at resolving complex issues?

We are seeking a highly motivated and organized Technical Support Lead to join our team. As a Technical Support Lead, you will be responsible for leading a team of customer support agents and ensuring that customers receive timely and effective support.

The ideal candidate will have 5+ years of experience in a customer support role, excellent communication skills, and the ability to work well under pressure. You will also have intermediate to advanced proficiency in Excel and SQL, as well as experience working with large data sets.

Responsibilities:

  • Lead a team of customer support agents to ensure timely and effective support to customers
  • Develop and implement process improvements to increase efficiency and reduce costs
  • Collaborate with cross-functional teams to resolve complex issues
  • Provide training and guidance to customer support agents
  • Monitor and analyze customer feedback to identify areas for improvement

Required Skills and Qualifications:

  • 5+ years of experience in a customer support role
  • Excellent written and verbal communication skills
  • Intermediate to advanced proficiency in Excel and SQL
  • Experience working with large data sets
  • Strong analytical skills and attention to detail

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Others:

  • Join a team of passionate professionals who are dedicated to delivering exceptional service
  • Contribute to the success of a rapidly growing organization
  • Enjoy a dynamic and challenging work environment

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