
Customer Support Specialist
11 hours ago
This is a dynamic role requiring adaptability, technical expertise and strong interpersonal skills. The successful candidate will deliver top-tier customer support, handle sales calls and troubleshoot ISP and networking queries.
- Key Responsibilities:
- Customer Support & Technical Assistance: Provide frontline support for customer inquiries via calls, chats or email. Diagnose and resolve networking issues related to Dabba devices, backhauls or connectivity faults.
- Guide customers on device activation steps including the Dabba Lite onboarding process and interaction with local partners for deployment.
- Respond to incoming sales inquiries with relevant information about hotspots (Dabba Lite etc) including pricing and rewards system.
- Clearly communicate sales process: device purchases, onboarding, partner deployment and activation fees.
- Collaborate with internal teams as needed to escalate leads and follow-up.
- Cross-functional Collaboration & Reporting: Coordinate with technical product and operations teams to track customer issues and feedback. Maintain accurate records using CRM tools documenting recurring concerns resolution steps and potential areas for improvement.
Technical Requirements:
- Familiarity with CRM tools and databases.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
Benefits:
- Competitive salary.
- Opportunities for career growth and development.
Other Requirements:
- Must be willing to work a 6-day week schedule.
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