Customer Support Specialist

3 days ago

Anand, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,50,000

**Job Overview**

We are seeking a dedicated and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and resolving technical issues in a timely manner.

This is a full-time on-site role located in Gurugram. The successful candidate will have the opportunity to work with our e-commerce operations team, providing support across various platforms, including email, social media, and more.

**Key Responsibilities:**

  • Address customer inquiries and concerns in a professional and courteous manner
  • Maintain accurate records of customer interactions and shipments
  • Process returns, refunds, and exchanges efficiently and effectively
  • Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction

**Requirements:**

  • Prior experience in e-commerce operations or customer-facing roles is preferred but not required
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong organizational and multitasking abilities, with attention to detail

**What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real difference in our customers' lives.

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