Senior Customer Support Executive

17 hours ago


Anand, Gujarat, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Job Opportunity

We are seeking a highly skilled and dedicated Senior Customer Support Specialist to join our team. In this pivotal role, you will be responsible for delivering exceptional customer experiences across various communication channels.

  • Manage customer inquiries, provide product information, and resolve issues efficiently.
  • Collaborate with the support team to achieve performance goals and improve processes.
  • Collect and analyze customer feedback to drive product enhancements and user experience improvements.
Key Responsibilities
  • Customer Interaction: Respond to customer inquiries, complaints, and requests via phone, email, live chat, and social media.
  • Product Assistance: Offer accurate product/service information, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed records of all interactions in CRM/support tools.
Requirements
  • 2-6 years of customer support experience (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
Why Work with Us
  • Be part of a supportive and innovative environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling business.
  • Directly contribute to the success of prominent brands.


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