
Director of Customer Success
3 days ago
Head of Support Operations
We are seeking a visionary leader to establish and grow a high-performing support team for a rapidly expanding software company. You will spearhead strategy, oversee global teams, and ensure exceptional customer experiences through technical expertise, data-driven insights, and operational excellence.
About the Role:
- A minimum of 10-15 years in technical support/customer success, including experience managing senior-level teams
- Deep understanding of software technologies (APIs, SSO, integrations)
- Proven leadership skills, customer-centric approach, and experience with support tools (Salesforce, Freshworks, etc.)
Key Requirements:
- Collaborative mindset with ability to work cross-functionally
- Ability to analyze complex issues and develop effective solutions
- Excellent communication and interpersonal skills
This role demands a strong passion for delivering outstanding customer experiences and driving business growth through strategic support initiatives.
You will be responsible for building a world-class support organization that drives customer satisfaction, retention, and advocacy.
The ideal candidate will have:
- A proven track record of leading high-performing teams
- Experience working with cloud-based software technologies
- Strong analytical and problem-solving skills
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