
Achieving Business Growth Through Customer Success
2 days ago
Job Overview:
We are seeking a seasoned Account Growth Specialist to lead the success of our major accounts and drive customer satisfaction by developing and implementing tailored solutions that meet their evolving needs.
The ideal candidate will have a strong background in customer success, project management, and cybersecurity, with excellent analytical and communication skills.
Key Responsibilities:
- Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
- Help customers develop growth plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
- Collaborate with Account Management teams to secure contract renewals.
- Assist in identifying opportunities for expanding usage across the customer's organization.
- Lead Proof of Concepts (POCs) for upsells and participate in pilot results presentations, Quarterly Business Reviews (QBRs), and Annual Business Reviews (ABRs) with key accounts.
Requirements:
- Minimum 5 years of experience in customer success/project management role with a proven track record of success.
- Technical experience in the cybersecurity field with good analytical and project management skills.
- Proactive approach to problem-solving with the ability to make independent decisions.
This is an exciting opportunity for a motivated and experienced professional to take on a challenging role in driving business growth.
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