Customer Success Professional

5 days ago


Anand, Gujarat, India beBeeCybersecurity Full time ₹ 60,00,000 - ₹ 1,20,00,000
Customer Success Professional

We are seeking an experienced Customer Success Professional to join our team.

The ideal candidate will have a proven track record of success in managing major accounts, with technical experience in the cybersecurity field and excellent analytical and project management skills.

Key Responsibilities:

  • Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
  • Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers' achievement of these key performance indicators and report those both internally and externally.
  • Collaborate with Account management teams to secure contract renewals.
  • Assist in identifying opportunities for expanding usage across the customer's organization.
  • Lead POCs for upsells and participate in pilot results presentations, QBR's and ABR's with key accounts.

Requirements:

  • Minimum 5 years of experience in customer success/project management role
  • Proven track record of building and maintaining relationships with enterprise clients
  • Excellent communication and interpersonal skills
  • Ability to multi-task and thrive in a fast-paced environment

Work Environment:

This is a remote position based in India.



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