Senior Customer Success Manager

15 hours ago

Anand, Gujarat, India beBeeCardPayment Full time ₹ 12,00,000 - ₹ 25,00,000

**Job Overview**

">

This senior role in customer success focuses on operational excellence, project management, data analysis, and key performance indicator improvement for international partners managing card payment products.

The key responsibilities include acting as the primary liaison between internal teams and banks to ensure smooth operations, compliance, and continuous performance enhancement for domestic and international transactions, ATM, POS, and e-commerce dispute management processes.

Additionally, the role involves monitoring day-to-day operational issues, driving performance improvement through root cause analysis, providing online and offline support, conducting bank training sessions, and maintaining oversight on process advisory groups.

It also requires ensuring accurate and timely compliance follow-ups, advising on standard operating procedures, and supporting leadership in responding to regulatory queries.

Advanced data analysis is conducted to identify operational bottlenecks and performance gaps, and reports are prepared for leadership and bank reviews. The role also involves creating a knowledge-sharing environment and organizing staff and bank training programs.

**Key Skills Required**

  • Operational excellence and project management skills
  • Data analysis and interpretation skills
  • Communication and interpersonal skills
  • Compliance and regulatory knowledge

**Benefits of Working with Us**

We offer a dynamic and supportive work environment that fosters growth and development. Our team members enjoy competitive compensation packages, comprehensive benefits, and opportunities for professional advancement.

**Other Requirements**

Candidates must have excellent organizational and time management skills, be able to prioritize tasks effectively, and meet deadlines consistently. They should also be proficient in using various software applications, including Microsoft Office and Google Suite.

  • Customer Success Professional

    6 days ago

    Anand, Gujarat, India beBeeCybersecurity Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Customer Success ProfessionalWe are seeking an experienced Customer Success Professional to join our team.The ideal candidate will have a proven track record of success in managing major accounts, with technical experience in the cybersecurity field and excellent analytical and project management skills.Key Responsibilities:Serve as the primary contact...

  • Customer Success Partner

    1 week ago

    Anand, Gujarat, India beBeeCustomerSuccess Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Customer Success PartnerWe are seeking an accomplished professional to assume the role of Customer Success Partner. In this position, you will be responsible for nurturing and developing strong relationships with existing clients.The primary objective is to deliver exceptional customer satisfaction by providing tailored solutions that meet their...

  • Director of Customer Success

    3 days ago

    Anand, Gujarat, India beBeeCustomerSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Head of Support OperationsWe are seeking a visionary leader to establish and grow a high-performing support team for a rapidly expanding software company. You will spearhead strategy, oversee global teams, and ensure exceptional customer experiences through technical expertise, data-driven insights, and operational excellence.About the Role:A minimum of...

  • Sales and Customer Success Technology Expert

    1 week ago

    Anand, Gujarat, India beBeeData Full time ₹ 60,00,000 - ₹ 1,20,00,000

    We are seeking a senior sales and customer success technology expert to lead our CRM strategy at Total CollectR. Our team is expanding rapidly, and we need someone who has in-depth knowledge of CRMs like HubSpot.Key Responsibilities:Manage, customize, and optimize the CRM system to support Sales, Marketing, and Customer Success teams.Create automations,...

  • Customer Success Professional

    1 week ago

    Anand, Gujarat, India beBeeCustomerSuccess Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Customer Success ProfessionalOur company is seeking a skilled Customer Success Associate to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and support.Key Responsibilities:Engage with customers in a proactive and timely manner to provide solutions to their queries and...

  • Head of Customer Success and Sustainability Initiatives

    21 hours ago

    Anand, Gujarat, India beBeeSustainability Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Drive Customer Success and AdoptionA climate tech company seeks a seasoned professional to lead customer success and adoption initiatives. The ideal candidate will develop and implement strategies to engage users, drive seamless onboarding, and maximize value realization.This role requires a deep understanding of product management principles and...

  • Achieving Business Growth Through Customer Success

    3 days ago

    Anand, Gujarat, India beBeeCustomerSuccess Full time ₹ 18,00,000 - ₹ 25,20,000

    Account Growth SpecialistJob Overview:We are seeking a seasoned Account Growth Specialist to lead the success of our major accounts and drive customer satisfaction by developing and implementing tailored solutions that meet their evolving needs.The ideal candidate will have a strong background in customer success, project management, and cybersecurity, with...

  • Senior Import Operations Manager

    1 week ago

    Anand, Gujarat, India beBeeImport Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Senior Import Operations ManagerWe are seeking an experienced Senior Import Operations Manager to lead our import ocean freight operations.This role requires a highly skilled professional with extensive knowledge of international import practices, customs clearance procedures, documentation, and INCOTERMS.A successful candidate will have strong leadership...

  • Senior Customer Support Executive

    1 day ago

    Anand, Gujarat, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    Job OpportunityWe are seeking a highly skilled and dedicated Senior Customer Support Specialist to join our team. In this pivotal role, you will be responsible for delivering exceptional customer experiences across various communication channels.Manage customer inquiries, provide product information, and resolve issues efficiently.Collaborate with the...

  • Senior Project Manager

    4 days ago

    Anand, Gujarat, India beBeeProjectManagement Full time ₹ 18,00,000 - ₹ 22,00,000

    Senior Project ManagerWe are seeking an experienced Senior Project Manager to join our team. As a Senior Project Manager, you will be responsible for managing complex projects from initiation to delivery.Your primary responsibility will be to ensure that all projects are completed on time, within budget, and to the required quality standards. You will also...