Career Opportunities: Client Success Professional

2 days ago

Anand, Gujarat, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Customer Support Executive

This position requires a candidate with exceptional interpersonal skills and high customer focus to support students in achieving their objectives.

The ideal candidate will be patient, empathetic, and able to approach any situation with a positive attitude. They should also have good analytical skills and be able to facilitate clear internal communication to drive student success.

Responsibilities:
  • Onboard all candidates and familiarize them with the various program components.
  • Understand expectations of candidates from the program and mentor them to help them achieve their goals.
  • Keep all candidates updated about the latest in the program via phone, chat, or email.
  • Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics.
  • Maintain a database of entire history of expectations, interactions & growth of every candidate.
  • Provide lagging candidates with regular feedback and motivation to help them succeed.
  • Manage preparation of candidates for placement activities to ensure maximum offers.
  • Act as eyes and ear for the program team to keep feedback flowing and help with iterative improvement of satisfaction levels from the program.
  • Influence program calendar including deadlines and events by working closely with the program team and driving schedule for maximum benefit of candidates.
  • Resolve day to day queries from learners & ensure SLA's are met. Should be competent to handle multiple learners and help them identify their key strengths.

Required skills include:

  • Excellent written and spoken communication skills.
  • High customer-centricity to understand student expectations and support them to achieve their goals.
  • Good analytical skills.
  • Ability to facilitate clear internal communication to drive student success.
  • Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory.

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