Technical Support Specialist

1 day ago

Anand, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

We are currently seeking a skilled professional to fill the role of Technical Support Specialist. As a key member of our technical support team, you will provide multilingual customer support via phone, chat, and email.

Key Responsibilities:
  • Provide technical assistance to customers with mobile devices and services
  • Troubleshoot mobile device and connectivity issues
  • Log and manage service tickets efficiently
  • Liaise with internal teams to resolve service-related issues
  • Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Ideal Candidate Profile:
  • 2–6 years of experience in international technical support
  • Excellent communication skills in multiple languages
  • Ability to work in a dynamic environment with rotating shifts
  • Strong troubleshooting and problem-solving skills
  • Experience with ticketing tools is an advantage
  • Self-starter with a collaborative mindset and attention to detail
About the Role:
  • This is a full-time position with opportunities for growth and development
  • The ideal candidate will have a strong passion for delivering exceptional customer experiences
  • You will be part of a dynamic team that values collaboration and innovation
How to Apply:
  • Please submit your resume and cover letter to apply for this exciting opportunity
  • Only qualified candidates will be contacted for further assessment

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