Technical Support Specialist

5 days ago

Anand, Gujarat, India beBeeEngineer Full time ₹ 18,00,000 - ₹ 20,00,000

Job Opportunity: Technical Support Specialist

We are seeking a skilled and proactive engineer to provide technical support and maintenance for Java-based applications.

The ideal candidate should have a strong understanding of application support practices, Java/J2EE technologies, debugging techniques, incident management processes along with experience in monitoring tools like Splunk, AppDynamics, and Datadog.

Key Responsibilities:

  • Provide technical support and troubleshooting for Java-based microservices applications.
  • Monitor and optimize application performance using Splunk, Datadog, and AppDynamics.
  • Design, develop, and maintain Java microservices.
  • Analyze system metrics and create monitoring dashboards.
  • Participate in 24x7 support rotation for critical applications.
  • Evaluate and recommend new technologies for system improvement.

Required Qualifications:

  • Having 7+ years of strong experience in Java Applications Support.
  • Knowledge of Java Exception and their troubleshooting - such as Null Pointer Exception, SQL Exceptions, Out of Memory exceptions.
  • Understanding of Heap Dump.
  • How to debug API performance issues using the APM tool.
  • Experience on Splunk - Searching errors or particular strings in application logs using Splunk.
  • Experience in various filter conditions in Splunk query.
  • Understanding of Auto-scaling in AWS.
  • Knowledge of S3 bucket.
  • Lambda function in AWS.
  • Incident management process - Standard operating procedure used in case of high severity P1/P2 incidents.

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