Expert Technical Support Professional

19 hours ago

Anand, Gujarat, India beBeeSpecialist Full time ₹ 80,00,000 - ₹ 1,20,00,000
Technical Support Specialist Role

We are seeking a highly skilled technical support specialist to join our team.

This position is ideal for someone with a strong background in technical support and a keen interest in building their expertise in SaaS infrastructure.

  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in a CRM for streamlined tracking.
  • Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Technical Expertise Development: Deepen your understanding of the tech stack, including APIs, databases, and backend components essential for troubleshooting.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.

Responsibilities:

Our ideal candidate should possess a strong problem-solving mindset, excellent written and verbal communication skills, and be comfortable dealing with a high volume of technical queries.

Requirements
  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
  • Ability to work during US hours (evenings and/or nights).
Benefits
  • Opportunity to work in a high-growth SaaS startup.
  • Hands-on experience with advanced technical support in B2B SaaS infrastructure.

Join us on this exciting journey

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