Expert Workday Support Professional

4 days ago

Anand, Gujarat, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Workday Support Specialist

About the Role

We are seeking an experienced Workday support specialist to provide functional and technical assistance for our client's Workday platform. This is a remote role, servicing an Australian organization, requiring excellent problem-solving skills, stakeholder engagement, and a strong understanding of Workday modules and integrations.

Key Responsibilities:

  • Provide L2/L3 support for Workday users, ensuring timely resolution of incidents and service requests.
  • Monitor, troubleshoot, and maintain Workday integrations and business processes.
  • Partner with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
  • Assist with configuration changes, enhancements, and release management.
  • Conduct impact assessments for Workday updates and new functionality.
  • Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
  • Provide user training and guidance as needed.
  • Ensure compliance with data security, privacy, and audit requirements.

Requirements:

  • 3+ years' experience working with Workday in a support or consulting capacity.
  • Strong hands-on knowledge of at least two Workday modules (e.g., HCM, Payroll, Recruiting, Finance, Absence, Time Tracking).
  • Experience supporting Workday integrations (EIB, Core Connectors, Studio).
  • Familiarity with Workday security, reporting, and calculated fields.
  • Strong analytical and troubleshooting skills with a customer service mindset.
  • Excellent communication skills and ability to work effectively with remote teams.
  • Previous experience supporting Australian payroll and compliance desirable.

What We Offer

  • A 100% remote role servicing a leading Australian organization.
  • Exposure to diverse Workday modules and projects.
  • A collaborative and supportive virtual team environment.
  • The opportunity to influence ongoing enhancements and transformation initiatives.

About Our Client

Our client is a reputable organization that requires a Workday support specialist to join their team on a permanent basis. The ideal candidate will have extensive experience working with Workday and be able to provide expert-level support and guidance to clients.

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