Senior Technical Support Expert
15 hours ago
Job Description:
We are seeking a skilled System Support Specialist to join our team. As a System Support Specialist, you will be responsible for providing technical assistance and support to end-users. This includes troubleshooting and resolving hardware and software issues, as well as providing guidance on system maintenance and upgrades.
The ideal candidate will have strong problem-solving skills and the ability to communicate complex technical information in a clear and concise manner. You will also be proficient in various operating systems, including Windows and macOS, as well as have experience with helpdesk software and IT service management tools.
Required Skills and Qualifications:
- Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices
- Experience with Freshservice and Manage Engine Desktop Central
- Capable of supporting VOIP call center suites, teleconferencing systems, and communication tools
- Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues
- Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats
Benefits:
- Opportunity to work with a talented team of professionals
- Chance to develop your technical skills and expertise
- Competitive compensation package
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