Vehicle Support Professional

8 hours ago

Anand, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Customer Support Specialist

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As a Customer Support Specialist, you will be the first point of contact for customers who report issues with their vehicles. Your key responsibilities will include call handling, providing accurate information and solutions, coordinating with service centers and technical teams, and escalating complex cases when necessary.

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Key Responsibilities:

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  • Respond to customer inquiries in a timely and professional manner.","
  • Provide detailed explanations and solutions regarding warranty coverage, claims, and service processes.","
  • Work closely with service centers and technical teams to resolve customer problems efficiently.","
  • Raise and track warranty claims, ensuring all documentation is accurate and complete.","
  • Offer first-level technical troubleshooting guidance based on customer feedback.","
  • Follow up with customers until the issue is resolved and ensure high satisfaction.","
  • Maintain records of all interactions, complaints, issues, and solutions using CRM tools.","
  • Escalate complex cases to higher technical support or warranty teams when necessary.","
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Eligibility Criteria:

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  • Education: Minimum Graduate (any stream); preference to candidates with automotive or technical background.","
  • Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.","
  • Language: Proficiency in Hindi and English; other regional languages are a plus.","
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.","
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What We Offer:

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  • A competitive salary package.","
  • Opportunities for career growth and development.","
  • A dynamic and supportive work environment.","
  • Professional training and certifications.","

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