Vehicle Damage Claims Specialist

5 days ago

Anand, Gujarat, India beBeeClaims Full time ₹ 7,00,000 - ₹ 10,00,000
Vehicle Damage Claims Specialist

We are seeking a highly skilled and detail-oriented Vehicle Damage Claims Specialist to join our team. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for assessing vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings.

  • Assess vehicle damage remotely using submitted photos and/or video footage.
  • Identify required SMART repair work (e.g., minor dents, scuffs, scratches, paint damage, alloy wheel damage as well as larger repairs fit for Mobile bodyshops).
  • Accurately prepare repair quotes using internal systems and pricing matrices.

Key Responsibilities:

Image-Based Vehicle Damage Assessment:

  • Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.
  • Clearly communicate quote details to customers in writing or over the phone.
  • Ensure all quotes are logged and followed up promptly.

Enquiry Handling & Conversion:

  • Respond to incoming customer enquiries via email, web forms, and phone.
  • Qualify leads and guide customers through the repair process.
  • Convert quotes into confirmed bookings by clearly explaining value, repair process, and timescales.
  • Maintain high conversion rates and exceed performance targets.
  • Complaint handling and resolution

Triaging & Workflow Coordination:

  • Determine whether damage is suitable for SMART repair, bodyshop referral, or mobile technician.
  • Route jobs correctly based on location, severity, and repair capability.
  • Liaise with scheduling teams to allocate bookings appropriately.

Skills & Experience Required:

  • Prior experience in vehicle damage assessment, quoting, or SMART repair industry (essential).
  • Strong knowledge of minor vehicle damage types and SMART repair capabilities.
  • Familiarity with estimating tools or internal quoting platforms.
  • Excellent attention to detail and communication skills.
  • Proven ability to handle customer queries and close sales over the phone or digitally.
  • Ability to interpret images and assess damage severity and repairability.
  • Competent with CRM tools, job management systems, and email communications.
  • Experience working in a fast-paced, target-driven environment.

Benefits:

  • Fully remote role.
  • Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow.
  • Training and development pathways in estimating and customer service.
  • Unparalleled opportunity to be a team member of a leading mobile servicing, maintenance and repair business.
  • Supportive and forward-thinking team culture.
  • 25 days holiday plus public holidays.
  • Pension scheme and additional benefits.

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