Technical Support Associate

22 hours ago

Anand, Gujarat, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000

Job Summary:

We are seeking a skilled Technical Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer support, resolving technical issues, and ensuring seamless communication with clients.

About the Job:

The Technical Support Associate will play a critical role in bridging the gap between clients and technical solutions. This position requires excellent problem-solving skills, attention to detail, and effective communication abilities.

Key Responsibilities:

  • Handle and resolve multiple customer support activities, including receiving incoming calls, chats, emails & tickets.
  • Interact with mobile phone carriers & other departments to resolve mobile service-related issues.
  • Adhere to business rules & policies as dictated by operational guidelines.
  • Ensure SLA's and KRA's meet day to day, month to month.

Requirements:

  • French & English-speaking candidate to support our SaaS product.
  • Ability to quickly learn how to troubleshoot devices and step-by-step instructions.
  • Identification, prioritization, and resolution of reported problems through various mediums (platform, emails, calls, chats) and responsible for the closure of request with the specified SLA.
  • Working closely with international telecom carriers/service providers to resolve requests and incidents raised by customers.
  • Technical Support experienced highly regarded.

Benefits and Perks:

  • Flexible Holiday Policy
  • Hybrid Working Options
  • Life & Medical Insurance
  • Focus on Skill Development
  • Employee well-being activities

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