Advanced Technical Support Specialist

3 days ago

Anand, Gujarat, India beBeeTechnical Full time ₹ 7,50,000 - ₹ 10,00,000
Job Title

We are seeking experienced technical professionals to join our team. The role of Technical Support Engineer will be responsible for providing second and third-level technical support to customers, resolving complex technical issues, and collaborating with other teams to deliver exceptional customer service.

Key Responsibilities:

  • Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with other teams, including L1 support, engineering, and product teams, to identify and resolve technical issues.
  • Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
  • Document and communicate technical solutions and best practices to customers and internal teams.
  • Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.
  • Be willing to work on the technical side of projects and support customers with their technical queries.
  • Participate in on-call rotations and provide after-hours support as needed.

Required Skills and Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
  • Strong technical background, with expertise in one or more of the following areas: ETLs, databases, AWS cloud technologies such as CloudWatch, S3.
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
  • Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams.
  • Experience with support ticket management tools and processes such as JIRA or Azure DevOps (ADO).
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Willingness to work on-call and provide after-hours support as needed.

Benefits:

We offer a range of benefits to our employees, including competitive salaries, comprehensive health insurance, retirement plans, and opportunities for professional development and growth.

EEO Statement:

We are an equal employment opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace where all individuals can thrive and reach their full potential.

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