IT Technical Support Specialist
2 days ago
We are seeking a highly motivated IT support professional to provide timely resolution of technical issues and ensure excellent service quality.
Responsibilities:- Provide technical assistance to end-users, diagnosing and resolving issues promptly.
- Troubleshoot hardware and software problems, including desktops, laptops, mobile devices, and peripherals.
- Assist with user account management, including password resets, permissions, and access control.
- Maintain knowledge of IT systems, applications, and tools to offer effective solutions.
- Fluent in French (written and spoken) with strong communication skills for explaining technical information to non-technical users.
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum [X] years of experience in a Service Desk or IT support role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
- Technical skills: Windows operating systems, Microsoft Office Suite, IT service management tools.
- Communication skills: Fluency in French, strong customer service skills.
- Problem-solving skills: Excellent problem-solving and troubleshooting abilities.
This role requires a detail-oriented individual with strong analytical skills. The ideal candidate should have excellent communication skills and be able to work well under pressure.
The successful candidate will have the opportunity to work with a variety of technologies and develop their skills in IT service management.
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