Tap Room Experience Coordinator

6 days ago

Panjim, Goa, India beBeeGuestRelations Full time ₹ 2,50,000 - ₹ 3,50,000

Job Summary:

We are seeking a Guest Relations Ambassador to create a warm and welcoming atmosphere for our guests.

The ideal candidate will possess excellent communication skills, a passion for hospitality, and a charming personality that enhances guest engagement.

Key responsibilities include:

  • Greet and welcome guests with a friendly and professional demeanor.
  • Manage bookings, walk-ins, and seating arrangements to optimize the guest experience.
  • Address guest inquiries, concerns, and special requests promptly and professionally.
  • Assist guests in understanding the menu, beer selections, and special offerings.
  • Serve as an ambassador of the tap room, sharing its story, values, and offerings.
  • Handle customer feedback and resolve issues with diplomacy and efficiency.
  • Support brewery events, beer tastings, and promotional activities.
  • Guide guests with billing inquiries and ensure smooth payment processing.
  • Maintain a tidy and welcoming front desk or hostess area.

Required Skills and Qualifications:

  • Exceptional communication and interpersonal skills
  • Strong problem-solving abilities and a proactive approach to customer service
  • A well-groomed, professional appearance with a confident and friendly personality
  • Ability to multitask in a fast-paced environment
  • Proficiency in reservation management systems or POS software (a plus)
  • Fluency in English, knowledge of additional languages an advantage

Benefits:

  • Flexible scheduling to accommodate evenings, weekends, and holidays as required

Note:

  • This role requires a flexible schedule to accommodate peak hours and events

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