17/08/2025) Rooms Division Manager:

4 weeks ago

Panjim, Goa, India QTONET PRIVATE LIMITED Full time

Job Summary We are looking for an experienced and service-driven Rooms Division Manager to oversee all front-of-house and housekeeping operations at our resort The ideal candidate will have hands-on experience with IDS PMS Property Management System and a solid understanding of guest services housekeeping standards and overall room operations in a resort environment Key Responsibilities 1 Operations Management Supervise and coordinate the activities of Front Office Housekeeping Reservations Concierge and Bell Desk Ensure smooth daily operations across the Rooms Division Maintain a strong presence in guest areas to ensure service excellence Ensure high standards of cleanliness maintenance and presentation throughout guest rooms and public areas 2 IDS PMS Management Utilize IDS to manage reservations check-ins billing and guest profiles Train and supervise staff on efficient use of the IDS system Monitor system-generated reports to analyze occupancy ADR RevPAR and other KPIs 3 Team Leadership Training Lead mentor and train front office and housekeeping teams Conduct regular briefings performance reviews and skills development programs Maintain proper staffing levels based on occupancy and business needs 4 Guest Experience Ensure a seamless guest experience from pre-arrival to departure Resolve guest complaints and service recovery promptly and professionally Monitor guest feedback and implement service improvement plans 5 Financial Administrative Prepare and manage department budgets and cost controls Monitor payroll labor costs inventory and procurement for rooms division Collaborate with revenue management to optimize room inventory and pricing strategies Required Qualifications Bachelor s degree or diploma in Hotel Management or related field Minimum 5 years of experience in front office rooms division with at least 2 years in a managerial role Proficient in IDS PMS and MS Office Strong leadership communication and problem-solving skills Thorough knowledge of guest service principles and housekeeping operations Preferred Attributes Prior experience in a resort or luxury hospitality environment Certification in hospitality software or operations IDS Multilingual abilities are an advantage Strong attention to detail and commitment to service excellence Job Type Full-time Pay 45 000 00 - 50 000 00 per year Benefits Food provided Work Location In person

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