Rooms Division Manager

Job Number 24149555 Job Category Rooms Guest Services Operations Location The Westin Goa Survey No 204 1 Sub Division 1 Goa Goa India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYAssists in managing the execution of all operations in the rooms area departments e g Front Office Engineering Maintenance Housekeeping and managing staff Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department Monitors compliance with standards and procedures Leads specific team while assisting with meeting or exceeding property goals CANDIDATE PROFILEEducation and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area CORE WORK ACTIVITIESLeading Room Operations Team Verifies that goals are being translated to the team as they relate to guest tracking and productivity Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths Verifies that the team has the capabilities to meet expectations Leads by example demonstrating self-confidence energy and enthusiasm Assists employees in understanding guests ever-changing needs and expectations and exceeding them Managing Property Rooms Operations Function s Assists in managing the execution of all operations in the rooms area departments e g Front Office Engineering Maintenance Housekeeping Follows property specific second effort and recovery plan Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters Takes proactive approaches when dealing with employee concerns Extends professionalism and courtesy to employees at all times Communicates updates all goals and results with employees Meets semiannually with staff on a one-to-one basis Assists teaches the team scheduling against guest and hours occupied room goals Performs hourly job functions as needed Performs other duties as assigned to meet business needs Managing and Monitoring Activities that Affect the Guest Experience Understands the brand s service culture Provides excellent customer service by being readily available approachable for all guests Strives to continually improve guest and employee satisfaction Takes proactive approaches when dealing with guest concerns Extends professionalism and courtesy to guests at all times Responds timely to customer service department request Verifies that all team members meet or exceed all hospitality requirements Managing Profitability Assists in performing required annual Quality audit with General Manager GM Regional Director RD Verifies that a viable key control program is in place Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Strives to maximize the financial performance of the department Conducting Human Resources Activities Interviews and assists in making hiring decisions Receives hiring recommendations from team supervisors Verifies that orientations for new team members are thorough and completed in a timely fashion Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Verifies property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and support the Peer Review Process where applicable Celebrates successes and publicly recognizes the contributions of team members Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brand s unique programming to life We want our associates to embrace their own well-being practices both on and off property You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you