Director Of Services

Job Number 24142129 Job Category Housekeeping Laundry Location JW Marriott Goa Vagator Beach Road Goa India India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYManages housekeeping functions and staff to ensure property guest rooms public space and employee areas are clean and well maintained Areas of responsibility include Housekeeping Recreation Health Club and if applicable Laundry Directs and works with team to successfully execute all housekeeping operations Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department Ensures that standards and procedures are being followed CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required CORE WORK ACTIVITIESManaging Housekeeping Operations Maintains strong working relationship with Front Office to ensure effective communications for operational issues Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments Inventories stock to ensure adequate supplies Ensures guestrooms public space and employee areas are cleaned according to operating standards Ensures compliance with all housekeeping policies standards and procedures Initiates and maintains an effective inspection program including rooms public areas employee work and locker areas storage areas recreation areas laundry areas garage and grounds Managing Departmental Costs Supervises and approves the budgeting and ordering of guestroom and cleaning supplies Understands the importance of department s operation on the overall property financial goals and educates staff on details as appropriate Manages areas of operation to budget by reviewing operating statements budget worksheets and payroll progress reports Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints effectively Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement Empowers employees to provide excellent customer service Develops goals and expectations for direct report managers Celebrates successes and publicly recognizes the contributions of team members Reviews employee satisfaction results to identify and address employee problems or concerns Communicates expectations recognizes performance and produces desired business results Conducting Human Resources Activities Ensures property policies are administered fairly and consistently Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and supports the Peer Review Process Establishes goals and objectives for all areas of responsibility Directs staff to strive for continuous improvement in all areas of responsibility Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation Manages employee progressive discipline procedures for areas of responsibility Reviews staffing levels to ensure that guest service operational needs and financial objectives are met Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team Ensures employees are treated fairly and equitably Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you