Front Office For Hotel Property

4 weeks ago

Panjim, Goa, India QTONET PRIVATE LIMITED Full time

Job Purpose To manage the front desk operations of the hotel efficiently ensuring prompt check-in check-out guest satisfaction accurate reservations and smooth coordination with other departments to enhance the guest experience Key Responsibilities Guest Services Welcome guests with warmth and professionalism upon arrival Manage check-ins check-outs and reservations using the PMS Property Management System Ensure all guest requests queries and complaints are handled promptly and politely Provide information about hotel facilities services local attractions and travel routes Reservation Booking Handle walk-in and phone email reservations Confirm room availability and assign rooms appropriately Coordinate with housekeeping for room readiness Front Desk Operations Maintain guest records and ensure proper documentation as per hotel and legal standards Manage billing payment collection and cashiering duties accurately Handle shift reports occupancy data and guest feedback forms Coordination Communication Coordinate with housekeeping bell desk and room service for seamless guest experience Communicate guest preferences and special requests to relevant departments Report any unusual incidents or guest complaints to the Duty Manager immediately Skills Competencies Excellent Communication Skills - Spoken and written English is essential local regional languages are a plus Customer Service Orientation - Polite helpful and guest-centric approach Technical Skills - Familiarity with hotel PMS e g Opera IDS Cloudbeds eZee Problem Solving - Ability to resolve guest issues calmly and professionally Grooming Etiquette - Presentable appearance and professional demeanor Work Schedule Shifts Rotational Morning Afternoon Night Days 6 days a week Rotational off Preferred Background Experience in hotels resorts or serviced apartments Hospitality graduates or candidates with customer-facing experience in airlines retail or tourism Multilingual ability is a plus Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Food provided Work Location In person

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