Guest Relations Executive

3 days ago

Panjim, Goa, India Sonidero Hospitality Private Limited Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Job Overview:

We are looking for a warm, professional, and customer-focused Guest Relations Executive to be the face of our microbrewery taproom. As the first point of contact for our guests, you will be responsible for creating a welcoming atmosphere, managing reservations, handling guest inquiries, and ensuring an exceptional customer experience. The ideal candidate has excellent communication skills, a passion for hospitality, and a charming personality that enhances guest engagement.

Key Responsibilities:

  • Guest Reception: Greet and welcome guests with a friendly and professional demeanor.
  • Reservations & Seating: Manage bookings, walk-ins, and seating arrangements to optimize the guest experience.
  • Customer Service: Address guest inquiries, concerns, and special requests promptly and professionally.
  • Personalized Experience: Assist guests in understanding the menu, beer selections, and special offerings.
  • Brand Representation: Serve as an ambassador of the tap room, sharing its story, values, and offerings.
  • Complaint Resolution: Handle customer feedback and resolve issues with diplomacy and efficiency.
  • Event Coordination: Support brewery events, beer tastings, and promotional activities.
  • Payment Assistance: Guide guests with billing inquiries and ensure smooth payment processing.
  • Clean & Organized Reception Area: Maintain a tidy and welcoming front desk or hostess area.

Qualifications & Skills:

  • Prior experience in guest relations, hospitality, or front-of-house roles is preferred.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to customer service.
  • Well-groomed, professional appearance with a confident and friendly personality.
  • Ability to multitask in a fast-paced environment.
  • Proficiency in reservation management systems or POS software is a plus.
  • Fluency in English; knowledge of additional languages is an advantage.
  • Flexible to work evenings, weekends, and holidays as required.

Job Types: Full-time, Permanent

Pay: ₹250, ₹350,000.00 per year

Benefits:

  • Food provided
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Panjim, Goa: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 3 years (Preferred)

Location:

  • Panjim, Goa (Preferred)

Work Location: In person

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