Guest Experience Expert

2 days ago


Panjim, Goa, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Guest Experience Expert to join our team, with 3-6 years of experience in the hospitality industry. The ideal candidate will have a strong background in delivering exceptional guest experiences and driving business growth.

Roles and Responsibility

  • Develop and implement comprehensive guest experience strategies to enhance customer satisfaction and loyalty.
  • Conduct market research and analyze feedback to identify areas for improvement and opportunities for innovation.
  • Collaborate with cross-functional teams to ensure seamless execution of guest-facing operations.
  • Design and deliver training programs for front-line staff on best practices in guest service.
  • Monitor and report on key performance indicators related to guest experience, such as customer satisfaction and retention rates.
  • Foster strong relationships with guests, ensuring their needs are met and concerns are addressed promptly.

Job Requirements

  • Proven experience in the hospitality industry, preferably in a similar role or department.
  • Strong understanding of guest experience principles, including customer service standards and best practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in using data analysis tools to inform decision-making and drive business outcomes.
  • Strong leadership and team management skills, with experience supervising and mentoring staff members.


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