Guest Service Agent

5 days ago


Panjim, Goa, India Ramada by Wyndham, Goa Arpora Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description

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Role Description

This is a full-time on-site role for a Guest Service Agent located in Panaji, Goa. The Guest Service Agent will be responsible for providing excellent customer service, assisting guests with their needs, managing reservations, handling check-ins and check-outs, and addressing guest inquiries professionally. Additional tasks include managing complaints, coordinating with other departments to ensure a seamless guest experience, and promoting hotel services and amenities to enhance the guest stay.

Qualifications

  • Excellent interpersonal skills, communication skills, and a customer-focused attitude
  • Proficiency in managing reservations, handling front desk operations, and assisting guests during check-in and check-out procedures
  • Ability to understand and adapt to guest inquiries and provide effective solutions to address complaints
  • Experience in hospitality services, multitasking, and working effectively in team environments
  • Strong organizational and time-management skills to coordinate tasks across departments
  • Proficiency in hotel management systems, reservation software, and basic computer skills
  • Previous experience in a similar role is preferred
  • High school diploma or equivalent required; hospitality certification or applicable training is advantageous


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