Guest Service Associate F&B Service-Novotel Goa Panjim
14 hours ago
We are looking for a highly skilled and experienced Guest Service Associate to join our team at Novotel Goa Panjim, providing exceptional food and beverage service to our guests. The ideal candidate will have a strong background in hospitality and excellent communication skills.
Roles and Responsibility
- Manage and coordinate food and beverage service operations to ensure high-quality service delivery.
- Develop and implement effective strategies to enhance guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless service delivery and resolve guest complaints.
- Maintain high standards of quality, safety, and hygiene in all food and beverage services.
- Provide exceptional customer service by responding promptly to guest requests and resolving issues professionally.
- Participate in ongoing training and development programs to improve knowledge and skills.
Job Requirements
- Minimum 2 years of experience in the hospitality industry, preferably in a similar role.
- Strong knowledge of food and beverage service operations, including menu planning and inventory management.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong attention to detail, with a focus on delivering high-quality service and maintaining high standards of quality and hygiene.
- Familiarity with point-of-sale systems and inventory management software is an asset.
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