Guest Relations Manager

5 days ago

Panjim, Goa, India Naukri Hospitality Jobs Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are looking for a highly skilled and experienced Guest Relations Manager / Assistant Guest Relations Manager to join our team at JW Marriott. The ideal candidate will have 1-3 years of experience in the hospitality industry.

Roles and Responsibility

  • Manage front desk operations, ensuring seamless guest check-in and check-out processes.
  • Develop and implement effective guest relation strategies to enhance customer satisfaction.
  • Coordinate with various departments to ensure excellent guest service delivery.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Maintain accurate records of guest interactions and feedback.
  • Collaborate with the management team to improve overall guest experience.

Job Requirements

  • Excellent communication and interpersonal skills are required to interact effectively with guests and staff.
  • Strong problem-solving skills are necessary to handle complex guest complaints.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Knowledge of hotel operations and procedures is essential.
  • Familiarity with CRM software and technology is preferred.
  • A graduate degree in any field is required.

*Note - Job has been sourced from social media platforms/other public websites.

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