Guest Relations Manager
22 hours ago
We are looking for a highly skilled and experienced Guest Relations Manager / Assistant Guest Relations Manager to join our team at JW Marriott. The ideal candidate will have 1-3 years of experience in the hospitality industry.
Roles and Responsibility
- Manage front desk operations, ensuring seamless guest check-in and check-out processes.
- Develop and implement effective guest relation strategies to enhance customer satisfaction.
- Coordinate with various departments to ensure excellent guest service delivery.
- Handle guest complaints and resolve issues professionally and courteously.
- Maintain accurate records of guest interactions and feedback.
- Collaborate with the management team to improve overall guest experience.
Job Requirements
- Excellent communication and interpersonal skills are required to interact effectively with guests and staff.
- Strong problem-solving skills are necessary to handle complex guest complaints.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Knowledge of hotel operations and procedures is essential.
- Familiarity with CRM software and technology is preferred.
- A graduate degree in any field is required.
*Note - Job has been sourced from social media platforms/other public websites.
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